Introduction
Smith Tunbridge Ayres Ltd is a niche company providing specialist surveying and consultancy services to the Utilities and Telecoms Market. Our services include injurious affection compensation claims, wayleaving, acquisition of easements and property, telecoms management, planning and acquisition, and landlord and tenant management of operational and non-operational estates.

We are a data processor and process data on behalf of the utilities and telecom companies, operating within Framework Agreements.

We are a company incorporated in England, whose registered office is Yeomans Farm, York Road, Cliffe, North Yorkshire YO8 6NU (registered with company number 09380920) and registered for VAT purposes with number GB 205040371.

How do we collect information from you?

We collect information from you in the following ways:

  • Information we receive from our suppliers as part of our surveying and consultancy services, primarily utility and telecom companies and via agents representing private individuals.
  • Direct email, post and mail correspondence with us.
  • In-person contacts with employees.

What type of information do we collect from you?

We will collect different kinds of information from you depending on our relationship with you:

In the delivery of our services:

  • We will collect basic personal data about you which includes name, address, email and contact phone number. We do not collect any special types of information or location-based information.
  • We will collect details of associated settlement negotiations and payments.

As an employer:

  • If you apply for a job at Smith Tunbridge Ayres Ltd we will collect enough data to process your application and to meet compliance systems including accounts, bookkeeping, payroll and HR data.

How is your information used?
We will use your data in accordance with the law. The sections below outline how your data will be used:

  • We will use your data to deliver our surveying and consultancy services operating within Framework Agreements.
  • We will use claim data to maintain a central database to collect, store and analyse details of claimants and associated settlement negotiations and payments.
  • We may use your contact details to send you updates on your claim.
  • We may share your data with third party experts when it is necessary to get an opinion from a subject matter expert and in accordance with the terms of instruction and as necessary for our service delivery.

How Long We Keep your data
We will keep your basic personal data (name, address, contact details) for the period whilst your claim is live and for a reasonable period of time after for archiving, assessment and insurance purposes.

Who has access to your information?
Employees of Smith Tunbridge Ayres Ltd will have access to your personal data where it is needed to carry out a specific task.

On occasion we may share your data with third party experts when it is necessary to get an opinion from a subject matter expert.

Your Choices and Rights
You have a right to access the personal data we hold about you. You may ask us to rectify or erase the personal data we hold about you or to restrict the processing we carry out. You can also object to the way we are processing your personal data.

To submit a question about the way we process your data or to enforce your above rights please contact privacy@sta-surveyors.co.uk with your request.

We would always ask that you contact us first if you have any complaints about the way we are processing your personal data. If you have contacted us and you are still unhappy about the way we are using your data, you can submit a complaint to your national data protection authority.

Where is your personal data processed?
All the personal data we process is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information is located on servers in the United States, compliant with the standards of protection for European Economic Area (EEA) data. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of personal data. More information on this framework can be found in our Data Protection Policy available on request.